Frequently Asked Questions
You've got questions? We’ve got answers. See below for some of the most commonly asked questions, and click to see our reply. Don’t see what you’re looking for? Just contact our friendly Customer Service team for world class service.
What We Pay
What We Buy
Shipping and Insurance
- Do you provide shipping insurance?
- Do you provide additional insurance for high-value items?
- Can I send heavy or bulky items?
- Safe packing and shipping instructions?
- How long will it take to receive my kit in the mail?
- How long will it take for my items to be received once they are in the mail?
- What are your shipping options?